TCG’s response to gray market products

As we head into this summer season, we thought it would be a good time to let all our valued customers know TCG continues to hold top partner levels with both Zebra and Honeywell.  We are a premier partner for both of these OEMS.

What does that mean?

It means we only purchase product direct from the factory or from one of the three certified Distributors.    It means we are trained and certified to support all the products we sell.  We will not just send you off to a factory help desk should you have any problems.  We maintain a brick and mortar building and not just a webstore.   It’s means the product we sell will have legitimate serial numbers recognized by the OEM warranty system.

Why is this important?

There are several companies distributing Honeywell and Zebra product that are not authorized to do so.  This is called gray market. This grey market product is sold directly from their webstore and through 3rd party resale sites.

The origin of this product did not come from an authorized USA distributor and may not be covered by any type of OEM warranty or support.

What are gray market items?

The “gray market” is made up of genuine goods sold through unauthorized channels in direct competition with USA authorized distributors. Because gray market items are sold by companies who are not authorized by the manufacturer to sell their products, gray market items do not have any warranty coverage.  Some of this product may also be new, old stock that is legitimately excessed by the original purchasers.

If you suspect you received gray market items, please contact us as soon as possible with a serial number of the product.  We can help trace the origins of the product and help you the best we can.

Zebra Premier Partner

Honeywell Platinum Partner