Custom Systems
We understand that applications in the federal arena range from distribution to transportation to healthcare and beyond. So our vision for government AIDC is to focus on how technology interacts with your workforce and existing systems to increase business value. We collaborate with you to develop the best technical solution. Our innovative pre-built/pre-tested solutions ensure the successful integration of our supplier’s hardware with our custom software. Our custom solutions range from kitting a specific group of hardware products to teaming with large scale Software ISV companies.
For some examples of our custom solutions, see our Custom Products.
Collaborative Solution Development
Our in-house team and external software partners can create custom solutions built from commercial off-the-shelf products to satisfy your unique design requirements in specific government mission areas. These include Asset/Property management, package/mailroom tracking, and other office automation areas such as file folder or document archival tracking systems. For example, we can supply a mobile computer with a custom front-end data collection program that interfaces seamlessly to your current database package. Our team will meet with you, listen to your requirements, and customize an existing package to meet your specific needs. This saves you time and money, while still providing flexibility.
Market and Product Intelligence
TCG is your “Customer Liaison” to the factory OEM. As one of the first barcode systems integrators specializing in government sales, we bring a special toolset to the table. Our primary objective is to leverage supplier technologies to create value differentiation for our customers, such as:
- Aligning manufacturer and client business strategies with government initiatives. This helps us provide you the best price possible and even helps define cross-agency areas of opportunity, which also helps lower overall agency costs.
- Identifying gaps in government capabilities and suggesting a strategy for solution development.
- Handling all first line tech support. No need to call a factory help desk, only to wait for an answer to a technical question. No more waiting for days to receive an RMA number.
- TCG is an authorized dealer for Honeywell/ Intermec products from IMMIX’s GSA GS-35F-0511T. See product list here: GS-35F-0511T
Value-Added Reseller/Systems Integrator Delivery
Most products we send you come through TCG’s Global Configuration Center, located in the Baltimore–Washington corridor. You aren’t getting products just drop-shipped from an unlabeled warehouse. We personally build, test, configure, and ship solutions that are guaranteed to work. You benefit from less DOA’s, easier onsite product installation, and a quality control system that is hard to beat. You don’t have to worry about DOA equipment issues, wrong interface cable types, or wrong shipment quantities—just about everything we ship is fully pretested and configured at our GCC.
The TCG Advantage
TCG’s many years of experience, top-level supplier relationships, and new vision for government IT allow us to meet our mission—to be a trusted adviser to clients and provide top quality automatic data collection solutions. We achieve this by providing a personal approach to data automation by utilizing advanced industry technology standards, superior development skills, and an unbiased hardware mentality. This provides a true advantage that our customers, partners, and suppliers can leverage with confidence.