At the edge of your business are your front-line workers that spend their days face-to-face serving the important asset in your company — your customers. Now, there are devices designed to take staff enablement and customer service to the next level by delivering everything your workers need to achieve peak efficiency, with trouble-free reliability — the TC52 rugged and TC72 ultra-rugged Android Touch Computers. These new touch computers build on the highly successful TC51 and TC70x, to create the ultimate all-touch computers for workers inside the four walls — a smartphone experience for ultimate in simplicity, construction designed to withstand years of the toughest everyday use and abuse for the ultimate in rugged design, and a new platform offering more capabilities than any other device in this class. The TC52 and TC72 — for a real competitive edge at the edge of your business, delivered.
TCGbarcode can even supply no radio or wireless versions for those ultimate secure Government locations.
The purpose of the field report is to pass on relevant information about the performance of the product and why users misinterpret a bad battery for a broken device.
The use case is the Intermec CN70 in storage facilities tracking assets since 2012. These devices are operated by both a permanent and a temporary work force.
The initial feedback on the devices was very positive. Over time the users started to complain about the Cn70 units failing. These reports were only occurring in facilities that had an extremely high usage of the devices. Most of these complaints were unexpected shut down or black screens on the units. The spreading issue was being blamed of faulty devices.
A common theme when the root cause isn’t understood or the expectations are beyond what the device is capable of providing is the users blamed the device, when the issue is with aging batteries. High use sites rotate or hot swap batteries and similar symptoms were being seen across the facility. The batteries had been in service for 3-5 years. Upon further investigation the battery diagnostic utility on the units wasn’t being used to determine the health state of the battery Users only relied on the charge indicator and if it was above 50%. This status bar was misleading them into thinking a battery was preforming optimally when in fact it was not capable of holding a charge.
By implementing a battery replacement schedule these issues can be avoided. Most batteries will perform well for a period of 2 years under normal use conditions. However extreme use cases can deplete batteries after a year. It’s important to understand the use conditions and to monitor the health of your batteries.
In conjunction with SEWP contractor, Bluetech; TCG recently completed delivery for Zebra MC67’s for use with the Integrated Logistics Management System (ILMS). ILMS enhances capabilities for diplomatic mail services, system support to DOS procurement inventory and warehouse management and overall asset management. The work will increase supply chain efficiencies for the department and provide greater visibility into the delivery of goods and services to Americans worldwide.
“TCG is a quality-oriented supplier to the Department of State and we are proud of our premier level performance for Zebra Technologies.” said Brian Czawlytko, partner at TCG. Tim Myers, Government Sales Manager added, “This custom Zebra MC67 brought some inherent features to the table that other mobile devices in that category did not have.” Myers continued, “The units are supplied with a complete line of accessories and warranty to get the most functionality out of each and every device.”
TCG barcode, located in Maryland, prides itself on its’ customer service. Customer satisfaction is our ultimate goal. We strive to build strong, lasting relationships that are based on trust and honest communication. Over the past 30 years, TCG has developed relationships with many top manufacturers, prime integrators, and independent software vendors. This means we have all the solutions you need in one place. By partnering with the most reputable companies in the industry we are able to provide outstanding total value solutions.
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