Federal government agencies sometimes have concerns for operating systems that change frequently, especially Android-based units. They also have security concerns for wireless mobile computers. TCG has team with Zebra Technologies to answer both of these concerns. Introducing the ZTC72DOS! Click here to download.
At the edge of your business are your front-line workers that spend their days face-to-face serving the important asset in your company — your customers. Now, there are devices designed to take staff enablement and customer service to the next level by delivering everything your workers need to achieve peak efficiency, with trouble-free reliability — the TC52 rugged and TC72 ultra-rugged Android Touch Computers. These new touch computers build on the highly successful TC51 and TC70x, to create the ultimate all-touch computers for workers inside the four walls — a smartphone experience for ultimate in simplicity, construction designed to withstand years of the toughest everyday use and abuse for the ultimate in rugged design, and a new platform offering more capabilities than any other device in this class. The TC52 and TC72 — for a real competitive edge at the edge of your business, delivered.
TCGbarcode can even supply no radio or wireless versions for those ultimate secure Government locations.
Did you know you can get your MEPCOM label supplies easy and economically right from TCG? We have been supplying multiple MEPS Centers since the early 1990’s! These supplies include the name badge, File folder and medical labels. Most orders are shipped within 24 hours.
a. Identification Badge (Name Badge Labels NB4253-10). Applicants processing at the MEPS (regardless of sponsorship or status) will wear a System-generated identification badge. MEPS will not manually add any PII, PHI, or “unnecessary remarks” to the badge. MEPS are not required to collect the badges upon processing completion.
b. File Packet Label(File Folder FF4251-4 ). Applicant packet records will have a System-generated label that displays the applicant SSN, last name, first name, and middle name.
Don’t ever grab the wrong sample or specimen labels from the networked laser printer again. Zebra’s QLn Series Healthcare printers are small and light enough
to be easily carried on a belt clip or mobile medication cart and deliver labels at the point
of care. This saves time and money and improves the patient experience, not to mention-patient safety.
In addition, we recently added FIPS 140-2 to enhance wireless security on these devices.
The purpose of the field report is to pass on relevant information about the performance of the product and why users misinterpret a bad battery for a broken device.
The use case is the Intermec CN70 in storage facilities tracking assets since 2012. These devices are operated by both a permanent and a temporary work force.
The initial feedback on the devices was very positive. Over time the users started to complain about the Cn70 units failing. These reports were only occurring in facilities that had an extremely high usage of the devices. Most of these complaints were unexpected shut down or black screens on the units. The spreading issue was being blamed of faulty devices.
A common theme when the root cause isn’t understood or the expectations are beyond what the device is capable of providing is the users blamed the device, when the issue is with aging batteries. High use sites rotate or hot swap batteries and similar symptoms were being seen across the facility. The batteries had been in service for 3-5 years. Upon further investigation the battery diagnostic utility on the units wasn’t being used to determine the health state of the battery Users only relied on the charge indicator and if it was above 50%. This status bar was misleading them into thinking a battery was preforming optimally when in fact it was not capable of holding a charge.
By implementing a battery replacement schedule these issues can be avoided. Most batteries will perform well for a period of 2 years under normal use conditions. However extreme use cases can deplete batteries after a year. It’s important to understand the use conditions and to monitor the health of your batteries.
For more information on this topic please reach out to Sale@TCGbarcode.com
As we head into this summer season, we thought it would be a good time to let all our valued customers know TCG continues to hold top partner levels with both Zebra and Honeywell. We are a premier partner for both of these OEMS.
What does that mean?
It means we only purchase product direct from the factory or from one of the three certified Distributors. It means we are trained and certified to support all the products we sell. We will not just send you off to a factory help desk should you have any problems. We maintain a brick and mortar building and not just a webstore. It’s means the product we sell will have legitimate serial numbers recognized by the OEM warranty system.
Why is this important?
There are several companies distributing Honeywell and Zebra product that are not authorized to do so. This is called gray market. This grey market product is sold directly from their webstore and through 3rd party resale sites.
The origin of this product did not come from an authorized USA distributor and may not be covered by any type of OEM warranty or support.
What are gray market items?
The “gray market” is made up of genuine goods sold through unauthorized channels in direct competition with USA authorized distributors. Because gray market items are sold by companies who are not authorized by the manufacturer to sell their products, gray market items do not have any warranty coverage. Some of this product may also be new, old stock that is legitimately excessed by the original purchasers.
If you suspect you received gray market items, please contact us as soon as possible with a serial number of the product. We can help trace the origins of the product and help you the best we can.
For immediate release: Upperco, MD
In conjunction with SEWP contractor, Bluetech; TCG recently completed delivery for Zebra MC67’s for use with the Integrated Logistics Management System (ILMS). ILMS enhances capabilities for diplomatic mail services, system support to DOS procurement inventory and warehouse management and overall asset management. The work will increase supply chain efficiencies for the department and provide greater visibility into the delivery of goods and services to Americans worldwide.
“TCG is a quality-oriented supplier to the Department of State and we are proud of our premier level performance for Zebra Technologies.” said Brian Czawlytko, partner at TCG. Tim Myers, Government Sales Manager added, “This custom Zebra MC67 brought some inherent features to the table that other mobile devices in that category did not have.” Myers continued, “The units are supplied with a complete line of accessories and warranty to get the most functionality out of each and every device.”
TCG barcode, located in Maryland, prides itself on its’ customer service. Customer satisfaction is our ultimate goal. We strive to build strong, lasting relationships that are based on trust and honest communication. Over the past 30 years, TCG has developed relationships with many top manufacturers, prime integrators, and independent software vendors. This means we have all the solutions you need in one place. By partnering with the most reputable companies in the industry we are able to provide outstanding total value solutions.
For more info:
Upperco, MD March 7, 2017 — TCGBarcode will provide mission-critical Honeywell Scanner equipment to support the United States Postal Service. The products TCGBarcode will deliver; interface with the USPS Remote Forwarding Software (RFS) system currently being utilized in various USPS Delivery unit facilities. RFS handles the process associated with undeliverable packages. This 5 year IDIQ contract has a total value of $2.8 million.
“TCG is proud to continue its support for our nation’s Postal Service with Honeywell scanning products. The USPS delivers more mail to more addresses in a larger geographical area than any other post in the world. ” said Brian Czawlytko, president and chief operating officer. Danny Miller, customer service manager at TCGBarcode, added “The adoption of RFS will only improve the complex processes it takes to move that amount of mail and parcels. Through the RFS contract and in partnership with Honeywell and the USPS, TCG will contribute to provide top-quality AIDC products and support.”
TCGBarcode provides innovative technologies and solutions for various IT programs in the Federal Marketplace; the Dept. of State, Homeland Security, SSA, Veterans Affairs and Justice, including the Federal Bureau of Investigation (FBI); the DOD community; and other U.S. government customers. We support important national and local projects by providing products and services to federal government agencies and government contractors. TCG’s expertise includes: AIDC Scanning and printing equipment from Honeywell and Zebra, software and systems development; mobile computer information technology, and complete pre-sale and post-sale support and training for everything we ship. Additional information on TCG can be found at www.TCGBarcode.com.
A certain government agency that had very strict security standards came to us for a custom solution. They used a certain product all over the world, but they needed a device that didn’t have any kind of radios or cameras or wireless connection capabilities. The operating system had to be stripped down to the basics.
TCG worked with the government client to find out their requirements. We took an existing product and worked with the manufacturer to disable some. The end result was a device that did not have remote access, meeting the client’s security standards.
Every immigrant has a case folder that needs to stay active for 100 years. TCG has taken part in the software to track, audit, and destroy those folders since 1999.
From 2001 until 2015 the technology solution included a mobile component. Recently, however, the government revamped their protocol, and new Homeland Security standards had to be met.
TCG took care of the first triage and handling of the devices. We replaced the hardware, sent them back to the manufacturers, and came up with a solution to meet the government requirements.